Moneypenny, renowned for its world-class client conversation solutions, has launched a new AI Voice Receptionist designed specifically with the automotive sector in mind, building on an already successful beta programme. This intuitive virtual assistant speaks naturally with clients over the phone, offering automotive businesses greater flexibility in how they manage enquiries, protect billable hours, and deliver exceptional client care.
Built and run from centralised architecture at Moneypenny, the AI Receptionist is human sounding, warm and always available. Capable of holding natural conversations using everyday language, it removes the frustration of automated menus or lengthy hold times. Clients simply speak, and the AI Receptionist responds instantly and clearly in a way that feels professional and reassuring.
Designed to reflect each automotive companies’ brand and enhance the client journey, the AI Receptionist can efficiently triage high call volumes, quickly understand the nature of an enquiry, and handle straightforward requests such as booking services and repairs, and routing qualified leads to a CRM or the right specialist. It also captures key information such as client names, details, contact information, and new enquires, and can seamlessly transfer calls to either a Moneypenny receptionist or directly to the appropriate person, ensuring that sensitive or complex matters are always handled by the right person.
Available 24/7/365, the Moneypenny AI Receptionist ensures no call is ever missed, even during peak periods, and can manage multiple enquiries at once, eliminating voicemail backlogs and long wait times. Operating within strict guardrails, it delivers only accurate, company approved information, supports lead capture and appointment scheduling, and reduces interruption for in-house teams. On the rare occasion that a query is too complex or a client prefers to speak directly to a person, the AI Receptionist escalates the call instantly to a real Moneypenny PA or a member of the company’s team with no disruption or delay.
Jesper With-Fogstrup, Group CEO at Moneypenny, commented:
“Our AI Receptionist has been developed recognising that many automotive businesses want to automate straightforward enquiries, while ensuring that complex and sensitive conversations remain firmly in human hands. It is about providing the right balance between efficiency and empathy, delivering the best of both worlds and enhancing the already brilliant client-focused service we are known for.”